Shipping & Return Policy
Thank you for visiting and shopping with Orland USA. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone to update you.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. some items may be shipped outside of USA so time frame will be longer please email us to find out exact shipping time frame.
Items Bring Shipped From USA Time Frame:
Items Bring Shipped From Outside Of USA:
All item will be shipped via USPS First Class Mail which can take up to 15-20 Days
* Overnight delivery is only available for orders within with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
For Air Purifiers It does not meet CARB requirements, cannot be shipped to California, Please contact us for further details.
If you are satisfied with your purchase, we are here to help.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item should be in the original packaging condition.
Your item needs to have the receipt or proof of purchase.
Once you receive your item, we will inspect it and notify you that we received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your credit issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are non-refundable. if you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.